You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). However, under no circumstances are return shipment labels provided. In the event of an error on our part, return shipment costs will be reimbursed for USPS first class service (no extra add-on's such as insurance will be reimbursed). This policy is applicable only to orders shipped within the lower 48 U.S states. A twenty-five percent restocking fee will be applied to all returns for any reason other than a shipment error on our part. If you have any questions or concerns regarding our return policy or applicable fees upon return please contact us prior to order placement for clarification.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world through our logistics partner GLOBALSHOPEX. If you are located outside the lower 48 U.S states your order will be redirected automatically to the GLOBALSHOPEX checkout page to complete your order. Once your order is placed it is done so through GLOBALSHOPEX, not Emblems Only. GLOBALSHOPEX then places the order with Emblems Only on your behalf, we ship the product to GLOBALSHOPEX, then GLOBALSHOPEX ships the product to you. To check the status of your international order you will need to contact GLOBALSHOPEX. International orders will generally arrive to the final destination in 10-18 business days (processing + transit). Please note all international shipment rates and/or pre-paid duty/vat are calculated and quoted solely by GLOBALSHOPEX, further Emblems Only has no control over additional customs delays or costs incurred in the receiving country should you forgo the pre-paid duty/vat rate quoted by GLOBALSHOPEX.
Domestic orders will generally arrive in 5-7 business days (1-3 business days processing time prior to shipment via USPS). Custom items (ie: items offered in multiple color combinations) can take longer to ship based on the specific design/color combination/application).
Please also note the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Emblems Only reserves the right to add signature confirmation to any package, for any reason.